SMILE and REWARD
Service delivery is conducted under a unifying theme and standard: Service Make It A Life Experience (SMILE). SMILE works in tandem with the company’s six pillars of non-negotiable service standards: Responsiveness; Efficiency; Warmth and Courtesy; Accountability and Ownership; Reliability; Demonstrate and Show (REWARD).
Rewarding service
To encourage the implementation of the benchmark-beating levels of service that are required to continually move Old Mutual into its stated aim of “greatness”, 2003 saw the second group of Old Mutual Service Champions attending the Disney Institute for Quality Service Conference in Orlando, Florida. These champions emerge from an internal system of peer recognition for excellent service.
Service centres
The Old Mutual service infrastructure has been improved with the opening of enhanced sales and support centres in Sandton,
Bloemfontein, Louis Trichardt, East London, Rustenburg and King Williams Town.
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MD STATEMENT![[logo]](../../../images/logo.gif){kind=logo}