OLD MUTUAL STAFF AT WORK . . .•. . . ADDRESSING CHALLENGES

Highlights...

BLACK ECONOMIC EMPOWERMENT

• The active and ongoing participation of senior Old Mutual management contributed to the release of the Financial Sector Charter on 17 October 2003 - an industry-wide initiative aimed at broad-based black empowerment.

BLACK ENTERPRISE DEVELOPMENT

• The Academy for Financial Planners in Gauteng - an initiative aimed at training black brokers and assisting in the establishment of black financial services enterprises -is announced. The first intake of students will be in 2004.

HIV/AIDS

• World AIDS Day sees the internal launch of a campaign to alert staff to the plight of AIDS orphans and to strive for the "adoption" by staff of 1 000 orphans.
• Old Mutual's HIV/AIDS Workplace Programme is one of eight around the world recognised for work done, and selected for publication by The Global Business Coalition on HIV/AIDS.
• The Old Mutual-sponsored Mayihlome! AIDS ribbon, a call to action against HIV/AIDS at the World AIDS conference in Durban, is the largest ever created.
  

SOCIAL AND STAFF DEVELOPMENT

• Over 1 000 staffers take part in the largest single corporate "build" facilitated by Habitat for Humanity in South Africa. Eleven houses are built in a week for disadvantaged Khayelitsha residents.
• The Old Mutual Foundation scoops the Mail and Guardian "Investing in the Future" corporate awards for its Rural Economic Development and Staff Volunteerism initiatives.
• Old Mutual jumps 19 places in the Deloitte and Touche-Human Capital Corporation "Best Company to Work For" survey.

TRAINING AND SKILLS DEVELOPMENT

• The Old Mutual Business School wins the Corporate University Xchange Award for Excellence and Innovation, and is recognised in the Best Overall Corporate University category at the CUBIC Awards.

BRAND MANAGEMENT

• Old Mutual is recognised as the best Proudly South African founder-sponsor during Proudly South Africa Week - for effectively leveraging the related brand associations.
• South African consumers again vote Old Mutual the leading insurance brand in the country, increasing the company's lead over its competitors in the Markinor-Sunday Times brand survey.

SERVICE EXCELLENCE

• Old Mutual tops an Alexander Forbes survey of insurance company service levels - a survey of internal consultants who were asked to rate all insurance companies.
• Old Mutual Bank achieves a customer satisfaction rating of 93% and a "delight" score of 43% in an Ask Afrika survey, against world-class benchmarks of 83% - 90% and 39%, respectively.

CORPORATE GOVERNANCE

• Continuing corporate governance initiatives include the launch of a management newsletter, a telephone survey and "Ambush Theatre" by Group Forensic Services.